Refund & Return Policy

At M-TEK, we value your trust and strive to deliver high-quality products that meet your expectations. Please read our Refund & Return Policy carefully before making a purchase.

1. No Returns Policy

We do not accept returns once the product has been delivered. Customers are requested to verify their order details before placing the order.

2. Eligibility for Exchange or Refund

An exchange or refund will only be considered under the following circumstances:

• Manufacturing Defect: If the product has a proven manufacturing defect.
• Major Transit Damage: If the product is received in a damaged condition due to transit, and the damage significantly affects its usability.

3. Reporting an Issue

• Customers must inform us within 48 hours of delivery if they notice any defect or damage.
• Proof in the form of clear photos or videos of the product and packaging must be shared with our customer support team at [insert support email/phone number].

4. Verification & Approval

• Our quality team will review the issue and verify the defect/damage.
• Upon approval, customers will be eligible for either an exchange (replacement of the same product) or a full refund.

5. Refund Process

• Refunds, if applicable, will be processed to the original mode of payment within 7–10 business days after approval.
• The timeline may vary depending on the payment provider or bank.

6. Exclusions

• Minor scratches, marks, or slight variations in finish that do not impact product functionality will not be considered as damage.
• Products damaged due to incorrect installation, mishandling, or improper use will not be eligible for exchange or refund.

7. Contact Us

For any refund or exchange-related queries, please reach out to our customer support team at: